Refund and Returns Policy

Return Policy for Damaged or Defective Bags

At Khansab.pk, we are committed to delivering high-quality products and ensuring customer satisfaction. However, if you receive a bag that is damaged or defective, we offer a straightforward return process with a slight deduction to cover processing costs. Please review our policy below for details.

1. Eligibility for Returns

To be eligible for a return, please ensure:

• The bag is returned within 7 days of receiving your order.
• The bag is in its original condition, including all tags, packaging, and accessories.
• The issue with the bag is reported within 7 days of receiving the item.

2. How to Request a Return

If you receive a damaged or defective bag, please follow these steps:

• Contact Us: Email our customer service team at khansabstore123@gmail.com with your order number, a description of the issue, and clear photos of the damaged or defective bag.
• Return Authorization: We will review your request and provide a Return Authorization (RA) number and instructions for returning the bag.
• Packaging: Securely package the bag in its original packaging to prevent further damage during return shipping.

3. Return Shipping

• Prepaid Label: We will provide a prepaid return shipping label for damaged or defective items. Use this label to send the bag back to us at no additional cost.
• Alternative Shipping: If you choose to use your own shipping method, please obtain tracking information and keep a record of the shipment.

4. Refund Deduction

To cover processing costs, a 25% deduction will be applied to the refund amount for returned bags. This deduction helps us manage the costs associated with handling and restocking returned items.

• Refund Processing: Once we receive and inspect the returned bag, we will process the refund to the original payment method, minus the 25% deduction, within 7-10 business days.

5. Replacement Option

If you prefer a replacement instead of a refund, we will arrange for a new bag to be shipped to you at no additional cost. If the original item is out of stock, we will offer a similar alternative or process a refund with the 25% deduction.

6. Exclusions

Please note that our return policy does not cover:

• Normal wear and tear or damage resulting from improper use.
• Items purchased from third-party sellers or unauthorized retailers.

7. Contact Us

For any questions about our return policy or further assistance, please contact our customer service team at khansabstore123@gmail.com or or call us at [03204425502]. We are here to assist you and ensure your satisfaction.

Thank you for choosing Khansab.pk. We value your business and are dedicated to providing you with exceptional products and service.